Our People

Synergy Travel is very proud of our team.

We consider all our employees part of the Synergy Travel family, and as a family, we are always there to support one another personally and professionally.

We promote a working environment that attracts and retains the best people who have the values and work ethic that are aligned to our business, our client’s requirements and the team’s objectives. We have one of the industry’s highest staff retention rates, providing consistency and stability in servicing our clients.

Synergy Travel strongly believes in rewarding our team members on their performance, not (like some other travel companies) on the income they generate per booking! We reward direct positive comments from our client reviews, Responses time averages, Creative itinerary creation and examples of going the extra mile for our clients. We create regular opportunities to socialise as a team and promote a positive, supportive and social workplace.

“Happy and confident team members will deliver exceptional service levels for our clients”

We make sure that all members of the Synergy Travel family will always feel valued, part of a support structure larger than just themselves who deliver on their promises to each other and to our valued clients every day.

Synergy Travel only recruits team members who believe in, and live our company values every day. Before new team members accept a position within the business, they are given a copy of our ‘values’ and our internal ‘code of honour’ at the initial interview stage so they can read and understand what their peers and our clients expectations of them are, the outstanding level of support they will receive, and what we live by and believe every day as a Synergy Travel team member.