Our Values
Synergy Travel has a strong supportive culture and we believe in empowering and backing our team members and our clients as part of our extended business family. Our service philosophy of “we’re with you all the way” is delivered to every employee and client.
Our philosophy means that no matter what the situation, we are always there to support, assist and promote our team members and client’s needs.
When our customers are travelling, we support them from their first booking contact with us right through to when they return home from their business trip. Whatever the situation that arises our customers will never feel like they are on their own and will always have someone to contact for assistance.
“We’re with you all the way” is the strength behind our internal business success and our point of difference with our customers.
WHAT WE BELIEVE
Firstly we believe that without our customers we have no business. Everything we do must always be centred around our clients needs and expectations. We need to be a true working partner for our clients that is an extension of their own business and creates real value for their business.
Secondly, we believe that all our team members must know that they have the back up and support of the rest of their team so that workloads are distributed amongst the team to ensure work gets done on time and effectively, every time in a sustainable manner. We have an internal team commitment that ‘we never leave a team member behind’, this means whenever a team member needs assistance to get things done, we all rally to assist and ensure successful completion of the task at hand, no matter what the time of day!
As a result of this philosophy of support, deliverability and responsibility we have developed our own company values listed below that typify everything we believe in as a company and as Individuals.
